New FREE Service:
Rapid Response Landlord Tenant Mediation Program

Our Office:
Although our physical office is closed to the public due to the COVID-19 pandemic, our staff is still working hard to serve your needs.

New Cases:
Intake form available at:

You can:

1) Fill out the online intake form,

2) Download the PDF, fill it out, save it to your computer, and email it to:, or

3) Call (808) 935-7844 ext. 2 to do an intake by phone.

Ongoing Cases:
Your case is still open.  We will be providing your mediation session by telephone or videoconference.

We appreciate your patience as our response time may be slightly slower due to the COVID-19 pandemic.

Reach Out Today

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Contact info

Visit Us:
Ku'ikahi Mediation Center
101 Aupuni St. Suite PH 1014 B-2
Hilo, Hawai'i 96720

Email Us:

Call Us:
(808) 935-7844
(808) 961-9727 (Fax)

Hours Of Operation:
9:00AM - 4:30PM
Monday - Friday

Evening and Saturday mediation times available.

The Hilo Lagoon Centre
across from Hale Kaulike - the Hilo Judiciary Complex.
We are on the Penthouse Floor (press “PH” in the elevator).
Only park in stalls marked Visitor Parking (1-hour or 2-hour).
To park longer for mediations, sign in with the security guard (bring your car make, model & license plate number).
Holiday Closures:
New Year's Day, Dr. Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Kamehameha Day, Independence Day, Labor Day, Veterans' Day, Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve.
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