New FREE Service:
Rapid Response Landlord Tenant Mediation Program

Our Office:
Our office re-opened to visitors on July 1, 2020.  Masks are required.  Use our hand sanitizer.  Do not enter if you have traveled out of the state in the past 14 days, have had contact with someone who has or is suspected to have COVID-19, or are experiencing any possible symptoms.  If any of these apply to you, call (808) 935-7844 ext. 2 for services.

Mediation Options:
We offer mediation sessions remotely by teleconference (phone) or videoconference (Zoom) and in person (with masks and physical  distancing).

To Initiate Services:
Intake form available at:

You have 3 intake options:

1) Fill out the online intake form, or

2) Download the PDF, fill it out, save it to your computer, and email it to:, or

3) Call (808) 935-7844 ext. 2 to do an intake by phone.

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Contact info

Visit Us:
Ku'ikahi Mediation Center
101 Aupuni St. Suite PH 1014 B-2
Hilo, Hawai'i 96720

Email Us:

Call Us:
(808) 935-7844
(808) 961-9727 (Fax)

Hours Of Operation:
9:00AM - 4:30PM
Monday - Friday

Evening and Saturday mediation times available.

The Hilo Lagoon Centre
across from Hale Kaulike - the Hilo Judiciary Complex.
We are on the Penthouse Floor (press “PH” in the elevator).
Only park in stalls marked Visitor Parking (1-hour or 2-hour).
To park longer for mediations, sign in with the security guard (bring your car make, model & license plate number).
Holiday Closures:
New Year's Day, Dr. Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Kamehameha Day, Independence Day, Labor Day, Veterans' Day, Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve.
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